You can contact us via the in-site support chat for quick issues, email for detailed requests, or our telephone helpline during operating hours. When contacting support, provide your account details and a clear description of the issue to help us assist you efficiently. We aim for timely and helpful responses to every valid inquiry.
For sensitive account matters, our agents will request identity confirmation to ensure your privacy and security. We never request passwords over email or chat. Use official channels and avoid sharing confidential data in public or unverified communications.
We maintain guides and FAQ entries for these common issues to speed resolution. If the FAQ does not answer your question, our team will escalate the issue to the appropriate department for a thorough response.
Contact our support team for guidance on deposits, verification, and account security. We are here to help.
If you have a complaint, we take it seriously and investigate thoroughly. We provide a structured escalation path to ensure fair investigation and timely resolution. We document complaints and keep you informed about progress and corrective actions when applicable.
Our aim is to resolve disputes transparently and in accordance with published terms and applicable regulations. If further escalation is needed, we will advise on the appropriate independent channels or regulatory bodies relevant to your case.
Our live chat and telephone support operate during published hours, while email support is available 24/7 with responses typically within one business day. Response times vary by channel and issue complexity. For urgent security incidents, contact our emergency support line for immediate assistance.
We continually monitor support performance and work to reduce response times while maintaining thorough and accurate assistance. Feedback about support experiences is welcome and helps us improve our services.
Use the site chat for quick help, email for detailed queries, or phone for urgent matters. Contact details are listed on this page.
Provide your account ID, a clear description of the issue, and any relevant screenshots or transaction references to help us assist efficiently.
We log each complaint, investigate the facts, and communicate findings and remedies within a defined timeframe. Escalation procedures are available if necessary.
Email support is available 24/7; live chat and phone support follow published operating hours with emergency assistance for critical security issues.
